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FAQs & Troubleshooting

FAQs​

🟣 Why do I have to authenticate to continue in the app when I already installed it?​

While you can access some basic features, in-depth reports and comprehensive insights require authentication. Sprint Reports for Jira by Middleware offers a limited view of your data without extra Authentication(up to 5 times a month). To provide a full picture of your project health and deliver a more valuable report, the app needs your JIRA access token to fetch detailed project data.

🟣 What all scopes do you need from the integration token?​

We only request the minimum permissions required to access the data necessary for its functionalities. These typically include browsing projects, issues, and workflows but can vary depending on the specific features you use. You can find a detailed list of requested permissions within the app's documentation.

🟣 Who in my organization can access this?​

Access to the app is typically controlled by your organization's administrators. They can designate which users have permission to view and interact with the app. Anyone on your Jira account can access the app with permissions of an Engineer by default.

🟣 If I add an engineer to the team, will they receive an email too?​

If an engineer is added to a team within your Sprint Reports for Jira App organization, they won't receive an additional invitation email. However, they will be able to see the team they were added to within the app.

🟣 I have invited some of my colleagues, will they receive an email?​

Yes, if the colleagues you invited don't already have a Middleware account and are being invited as an Administrator, they will receive an email invitation to join your organization and access the app.

🟣 How do I add/delete a team?​

Adding and deleting teams is typically a permission granted to administrators/managers within your organization. Refer to the app's documentation here for specific instructions or consult your organization's administrator for assistance.

🟣 Will this app sync all the data in my Jira?​

No, the app focuses on relevant project management data. It only synchronizes the project information you select and primarily retrieves tickets and its related metadata required for its functionalities. The app does not sync any personal information.

🟣 Who can make changes to the teams and configurations?​

Changes to teams and configurations are typically restricted to users with admin access within the app. These are usually project managers or administrators designated by your organization.

Troubleshooting​

Trouble Finding Your Data?​

There could be a few reasons why you're not seeing data:

  • Team Project Mapping: Ensure the teams you're viewing are correctly mapped to the relevant JIRA projects.
  • JIRA Token Issue: Double-check that your JIRA access token is valid and has the necessary permissions.
  • Need Help: If you've verified the above and still encounter issues, reach out to Middleware support at support[At]middlewarehq[Dot]com for further assistance. import /docs from "@site/src/config" import /docs from "@site/src/config"