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🏆 Case Study

Rewaa Tech Achives 75% Faster Incident Recovery & 60% Quicker Code Response Time

Leading product engineering team turns subjective productivity into objective, data-driven performance and fosters cross-functional accountability.

⚡ What did they achieve?

The Results

75%

Faster Incident Recovery

60%

Faster First Reponse Time

35%

Faster DORA Lead Time

14%

Reduction in unplanned tickets

✨ Problems we solved

The Challenges

Subjective Metrics

Relied on basic methods lacking objective measures.

Insufficient Tooling

Existing tools failed to provide actionable insights.

Missing DORA Metrics

60% Work Unplanned

No access to standardized engineering metrics

Lack of Credibility

The old approach reduced trust in engineering performance.

✨ How we solved them

Our Solutions

Real Time Visibility

Through our unified, intuitive dashboards

Actionable insights

To increase efficiency, KPIs and solve bottlenecks across teams

Automated Tracking of Critical Metrics

Including DORA

Seamless integration

Jira, GitLab, Slack, Meet and all existing tools

✨ How did it affect the organisation?

The Impact

Accelerated Stability & Delivery

MTTR improved 75%, failures dropped 66%, and response, lead, and PR times all sped up.

Enhanced Efficiency & Quality

Unplanned work dropped 14%, and unreviewed PRs fell 18%, improving focus and code quality.

Data-Driven Accountability

Middleware insights now drive engineering KPIs and cross-team accountability, even shaping company-wide reviews.

Before Middleware

After Middleware

Business Impact

High Unplanned Work:

58% Adhoc Tickets

Reduced Unplanned Work: Adhoc Tickets reduced by 14% (~50%)

Increased Engineering Capacity for High-Value Work

Slow First Response Time: ~1 day 18 hours

Faster First Response Time: ~60% faster (~17h)

Quicker Feature Iteration & Faster Feedback Loops

High Mean Time to Restore (MTTR): ~3 hours

Much Faster MTTR: Reduced to 42m 12s (>75% decrease)

Enhanced Product Stability & Quicker Incident Recovery

High Change Failure Rate: ~4.5%

Lower Change Failure Rate: 1.52% (~66% decrease)

Improved Deployment Reliability & Reduced Downtime

Slow DORA Lead Time:

~3 days 10 hours

Faster DORA Lead Time:

~35% faster (2d 5h)

Accelerated Feature Delivery & Faster Time to Market

High PRs Merged Without Review:

~140 per period

Reduced Unaudited PRs: ~18% decrease (~115)

Improved Code Quality & Adherence to Review Standards

Before Middleware

After Middleware

Business Impact

High Unplanned Work:

58% Adhoc Tickets

Reduced Unplanned Work: Adhoc Tickets reduced by 14% (~50%)

Increased Engineering Capacity for High-Value Work

Slow First Response Time: ~1 day 18 hours

Faster First Response Time: ~60% faster (~17h)

Quicker Feature Iteration & Faster Feedback Loops

High Mean Time to Restore (MTTR): ~3 hours

Much Faster MTTR: Reduced to 42m 12s (>75% decrease)

Enhanced Product Stability & Quicker Incident Recovery

High Change Failure Rate: ~4.5%

Lower Change Failure Rate: 1.52% (~66% decrease)

Improved Deployment Reliability & Reduced Downtime

Slow DORA Lead Time:

~3 days 10 hours

Faster DORA Lead Time:

~35% faster (2d 5h)

Accelerated Feature Delivery & Faster Time to Market

High PRs Merged Without Review:

~140 per period

Reduced Unaudited PRs: ~18% decrease (~115)

Improved Code Quality & Adherence to Review Standards

About Rewaa Technologies

Rewaa Technology is a leading integrated technical partner for retailers in Saudi Arabia, serving over 5,000 businesses.

Their platform provides comprehensive solutions for automating inventory, sales, and expense management, alongside discount and online store integration.

Rewaa empowers retailers to streamline operations and reduce costs from a single, unified screen.

About Middleware

Middleware is the #1 engineering productivity platform, empowering engineering leaders with the tools needed to streamline workflows, automate reporting, and gain actionable insights such as,

Dora Metrics, Flow Metrics, Bottleneck Analysis, and more!

Start Free Trial

💬 Testimonials

What Our Users Say

Middleware enabled tracking of sprint health, performance & growth
Our team has gotten healthier and more collaborative than ever before. It’s just been absolutely fantastic. The team at Middleware is always around, always available, I don’t know when they sleep.
Kris Chase
VP Engineering
Something we couldn’t get with other tools
Middleware has very robust data reports for both Jira and Github which is something we had trouble finding with other tools. We are able to get a more hollistic view of how well our teams are performing and identify gaps and bottlenecks that need to be addressed.
Marisa Bernstein
Technical Project Manager
The visibility into our processes we wanted
Our aha moment was when we could really see how long each story point actually took our team. The time saved now can be used to make our developers more productive by working closely with them.
Madanlal Arora
AVP Engineering
Jellyfish never clicked for me
Even with all that runway of maturity that they’ve developed, it wasn’t solving the problems. I didn’t like it. Middleware, on the other hand, felt like it was built exactly for me. I’ve tried Jira, GitHub, spreadsheets — everything. Middleware is what finally gave me my Fridays back.
Carlos Sanchez
Technical Project Manager

Middleware enabled tracking of sprint health, performance & growth
Our team has gotten healthier and more collaborative than ever before. It’s just been absolutely fantastic. The team at Middleware is always around, always available, I don’t know when they sleep.
Kris Chase
VP Engineering
Something we couldn’t get with other tools
Middleware has very robust data reports for both Jira and Github which is something we had trouble finding with other tools. We are able to get a more hollistic view of how well our teams are performing and identify gaps and bottlenecks that need to be addressed.
Marisa Bernstein
Technical Project Manager
The visibility into our processes we wanted
Our aha moment was when we could really see how long each story point actually took our team. The time saved now can be used to make our developers more productive by working closely with them.
Madanlal Arora
AVP Engineering
Jellyfish never clicked for me
Even with all that runway of maturity that they’ve developed, it wasn’t solving the problems. I didn’t like it. Middleware, on the other hand, felt like it was built exactly for me. I’ve tried Jira, GitHub, spreadsheets — everything. Middleware is what finally gave me my Fridays back.
Carlos Sanchez
Technical Project Manager

Read our customer stories

🤔 Frequently Asked Questions

Common Queries &

Answers

Can I use Middleware without granting access to my private codebase?

How does Middleware help with engineering productivity?

What makes Middleware an effective engineering productivity tool?

Can Middleware help me start measuring engineering productivity right away?

We have budget constraints. Are there any options for us?

We have worked with one of your competitors before but didn't really have a good experience, how is Middleware different?

Can I use Middleware without granting access to my private codebase?

How does Middleware help with engineering productivity?

What makes Middleware an effective engineering productivity tool?

Can Middleware help me start measuring engineering productivity right away?

We have budget constraints. Are there any options for us?

We have worked with one of your competitors before but didn't really have a good experience, how is Middleware different?

Made with ❤️ in Delaware, USA

Middleware

About Us

Pricing

Security Policy

Terms

Products

Cloud App

Jira Plugin

Open Source

Resources

Blog

Videos

Case Study - WeWork

Case Study - Rewaa Tech

Features

Project Flow

DORA Metrics

Pull Request Insights

Cockpit

More Features

Compare

Vs Jellyfish

Vs Swarmia

Vs LinearB

Vs Hivel

Made with ❤️ in Delaware, USA

Middleware

About Us

Pricing

Security Policy

Terms

Products

Cloud App

Jira Plugin

Open Source

Resources

Blog

Videos

Case Study - Rewaa Tech

Case Study - WeWork

Features

Project Flow

DORA Metrics

Pull Request Insights

Cockpit

More Features

Compare

Vs Jellyfish

Vs Swarmia

Vs LinearB

Vs Hivel

Made with ❤️ in Delaware, USA

Middleware

About Us

Pricing

Security Policy

Terms

Products

Cloud App

Jira Plugin

Open Source

Resources

Blog

Videos

Case Study - WeWork

Case Study - Rewaa Tech

Features

Project Flow

DORA Metrics

Pull Request Insights

Cockpit

More Features

Compare

Vs Jellyfish

Vs Swarmia

Vs LinearB

Vs Hivel

Made with ❤️ in Delaware, USA

Middleware

About Us

Pricing

Security Policy

Terms

Products

Cloud App

Jira Plugin

Open Source

Resources

Blog

Videos

Case Study - WeWork

Case Study - Rewaa Tech

Features

Project Flow

DORA Metrics

Pull Request Insights

Cockpit

More Features

Compare

Vs Jellyfish

Vs Swarmia

Vs LinearB

Vs Hivel

Middleware enabled tracking of sprint health, performance & growth

Something we couldn’t get with other tools

The visibility into our processes we wanted

Jellyfish never clicked for me

Middleware enabled tracking of sprint health, performance & growth

Something we couldn’t get with other tools

The visibility into our processes we wanted

Jellyfish never clicked for me