🏆 Case Study
Rewaa Tech Achives 75% Faster Incident Recovery & 60% Quicker Code Response Time
Leading product engineering team turns subjective productivity into objective, data-driven performance and fosters cross-functional accountability.
⚡ What did they achieve?
The Results
75%
Faster Incident Recovery
60%
Faster First Reponse Time
35%
14%
Reduction in unplanned tickets
✨ Problems we solved
The Challenges
Subjective Metrics
Insufficient Tooling
Lack of Credibility
✨ How we solved them
Our Solutions
Real Time Visibility
Through our unified, intuitive dashboards
Actionable insights
To increase efficiency, KPIs and solve bottlenecks across teams
Automated Tracking of Critical Metrics
Including DORA
Seamless integration
Jira, GitLab, Slack, Meet and all existing tools
✨ How did it affect the organisation?
The Impact
Accelerated Stability & Delivery
MTTR improved 75%, failures dropped 66%, and response, lead, and PR times all sped up.
Enhanced Efficiency & Quality
Unplanned work dropped 14%, and unreviewed PRs fell 18%, improving focus and code quality.
Data-Driven Accountability
Middleware insights now drive engineering KPIs and cross-team accountability, even shaping company-wide reviews.
About Rewaa Technologies
Rewaa Technology is a leading integrated technical partner for retailers in Saudi Arabia, serving over 5,000 businesses.
Their platform provides comprehensive solutions for automating inventory, sales, and expense management, alongside discount and online store integration.
Rewaa empowers retailers to streamline operations and reduce costs from a single, unified screen.
About Middleware
Middleware is the #1 engineering productivity platform, empowering engineering leaders with the tools needed to streamline workflows, automate reporting, and gain actionable insights such as,
Dora Metrics, Flow Metrics, Bottleneck Analysis, and more!
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