How it Works

MiddlewareHQ seamlessly integrates with PagerDuty to provide valuable incident data and analytics for engineering teams. Here's how the integration functions:

1. Incident Data Ingestion: MiddlewareHQ continuously ingests incident data from PagerDuty, including information about services, teams, and users involved in incident management.
2. Data Synchronization: MiddlewareHQ syncs the incident data, services, teams, and user information from PagerDuty and saves it within its system.
3. Analytics and Metrics: With the synchronized data, MiddlewareHQ leverages its analytical capabilities to generate meaningful metrics and insights. These metrics may include Change Failure Rate, Mean Time to Recovery (MTTR), Incident Frequency, and more.
4. Data Transformation: MiddlewareHQ transforms the raw incident data from PagerDuty into actionable insights. The tool processes and organizes the data, making it easier for engineering teams to work on improving incident response and resolution processes.
5. Reporting and Visualization: MiddlewareHQ provides visually rich dashboards and reports, offering a clear view of incident trends, patterns, and areas for improvement. The integration enables engineering teams to monitor their incident management performance effectively.
6. Incident Analysis: By analyzing the incident data from PagerDuty, MiddlewareHQ helps identify root causes, recurring issues, and potential bottlenecks. This facilitates proactive measures to make teams more effective.

Please note that MiddlewareHQ focuses on incident data analysis and reporting and does not directly manage incidents or trigger alerts. The data synchronization between MiddlewareHQ and PagerDuty allows engineering teams to gain valuable insights from the incident data and make data-driven decisions to improve their incident response strategies.

Requirements

Before setting up the integration between MiddlewareHQ and PagerDuty, please ensure that the following requirements are met:

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1. Paid Accounts: You must have a paid account with both MiddlewareHQ and PagerDuty. Some features and functionalities may not be available on free accounts, so a paid subscription is necessary for a seamless integration.
2. Configured Services, Incidents, Users, and Policies on PagerDuty: To make the most of the integration, ensure that you have already set up and configured the following components in your PagerDuty account:some text
   1. Services: Set up the services that represent the various components or applications that may experience incidents
   2. Incidents: Have incidents configured to track and manage any service disruptions or issues.
   3. Users: Make sure you have defined user accounts for your team members who will be involved in incident response.
3. Provide Required Access to MiddlewareHQ:
   MiddlewareHQ needs the following access permissions to gather data and analytics from PagerDuty effectively:some text
   1. Read Users: This permission allows MiddlewareHQ to access user data from PagerDuty to provide relevant insights.
   2. Read Services: MiddlewareHQ requires access to your services in PagerDuty to analyze incident data.
   3. Read Teams: Access to teams data enables MiddlewareHQ to gather team-related incident information.
   4. Read Incidents: MiddlewareHQ needs access to incident data in PagerDuty to generate analytics and reports.

By meeting these requirements and providing the necessary access permissions, you can ensure a successful integration between MiddlewareHQ and PagerDuty. 

If you encounter any issues during the setup or have any questions, do not hesitate to reach out to our support team for assistance.

Support

If you need help with this integration, please contact our support team by Email at contact@middlewarehq.com or raise a ticket here. 

In PagerDuty

Only possible through MiddlewareHQ application

In MiddlewareHQ

To integrate PagerDuty with MiddlewareHQ, follow these steps:

1. Login to MiddlewareHQ: Visit app.middlewarehq.com and log in using your credentials.
   

1. Manage Integrations: Once logged in, navigate to the Manage Integrations section using the sidebar or the designated menu.
2. Select PagerDuty Card: In the Integrations page, locate and select the PagerDuty card to initiate the linking process.
   

1. Authorize Access: MiddlewareHQ will prompt you to authorize its application to access your data with the required permissions. Follow the instructions to provide the necessary permissions.
   

5. Redirection and Integration Management: After authorization, you will be redirected to PagerDuty. Click on Manage integration to continue.
6. Select Services: In the integration management section, you can choose the specific PagerDuty services you want to sync with MiddlewareHQ. Select the services that you wish to integrate.

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How to Uninstall

Access Integrations: Log in to the MiddlewareHQ application at app.middlewarehq.com.

1. Navigate to Integrations: Once logged in, go to the Integrations page using the sidebar or the designated menu.
2. Find PagerDuty Card: In the Integrations page, locate the PagerDuty card, which represents the current integration with PagerDuty.
3. Unlink PagerDuty: Click on the Unlink option within the PagerDuty card. This action will remove the integration between MiddlewareHQ and PagerDuty.

By following these steps, you will successfully uninstall PagerDuty from the MiddlewareHQ application, and the integration will no longer be active. If you have any further questions or encounter any issues, feel free to contact our support team for assistance.

Link to official website: https://www.middlewarehq.com/integrations/pagerduty